[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Hero” _builder_version=”4.14.8″ background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_start=”rgba(255,255,255,0.94)” background_color_gradient_end=”rgba(255,255,255,0.91)” background_color_gradient_direction=”170deg” background_color_gradient_start_position=”1%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/memtemplate.creativesolutionsinhealthcare.com\/wp-content\/uploads\/sites\/117\/2022\/02\/CCC.png” background_position=”top_center” width=”100%” custom_padding=”101px|5px|109px|||” custom_padding_tablet=”” custom_padding_phone=”50px||50px||true|false” locked=”off” global_colors_info=”{}” global_module=”2194″ theme_builder_area=”post_content”][et_pb_row _builder_version=”4.8.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”27px||27px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.8.2″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.14.7″ text_font=”||||||||” text_text_color=”#666666″ text_line_height=”1.8em” header_font=”|800|||||||” header_text_color=”#576f8a” header_font_size=”60px” header_line_height=”1.3em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” background_layout=”dark” custom_margin=”|||” custom_margin_tablet=”|100px||” custom_margin_phone=”|30px||” custom_margin_last_edited=”off|desktop” header_font_size_tablet=”50px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”” header_line_height_phone=”” header_line_height_last_edited=”on|desktop” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
This is why we offer Connected Care Center. We provide all of our residents and their family members free access to an online health portal. With the guardian\u2019s and\/or resident\u2019s permission you can request access and view daily updates on your loved ones care, health, and wellness.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” custom_padding=”|5px|||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_button button_url=”https:\/\/login.connectedcarecenter.com\/connectedcarecentre.onmicrosoft.com\/b2c_1a_signinonly\/oauth2\/v2.0\/authorize?client_id=2e75eee5-31d1-4011-a38e-7168365959d8&nonce=fe4b41c09e5d433697c5cc6978ae1539&redirect_uri=https:\/\/portal.connectedcarecenter.com\/token\/&scope=openid&response_type=id_token&id_token_hint=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiIyZTc1ZWVlNS0zMWQxLTQwMTEtYTM4ZS03MTY4MzY1OTU5ZDgiLCJuYmYiOjE2NDQyNTQzODMsImlzcyI6Imh0dHBzOi8vbG9naW4uY29ubmVjdGVkY2FyZWNlbnRlci5jb20vMjQwMTMwYTctM2RhNS00N2IyLWFmOWUtYTNhNDEyMzY0ZGY3L3YyLjAvIiwiZXhwIjoxNjQ0MjU0OTgzLCJpYXQiOjE2NDQyNTQzODN9.LYkPuY4NrvWeH_K_sO93vqDD9Xjqei6o6sSnm03sfvJWcQtnnYYp3gjp4eTqAn5LDZzlm_XfiUfM0ZdggcKFFY-l4nHmGN9ifRI5tEQGvryuiFN1zCf79TleN3tTswHBQU-OwdGJ-xjw_2QRknwHZ-uBnjdUPM9imgmwQCHsRp0dQMZqqPnQ8bdlkSPxYM1To_m7B79zFZSe_TkyCWfdh5RyMHj4TZ16N2v2LoU5P8311UkQ-LX0JOuaRm7LOKWEvoPzOmzugUoFZlJQxLcK8HsUGAQ3309vLmoZ8I1sj0DBCCY5Ypw_MdGgHpatRPpVjVDA2CruAr7wvZ8rFU9JQg” url_new_window=”on” button_text=”Login” button_alignment=”left” _builder_version=”4.14.8″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#576f8a” button_border_color=”#576f8a” custom_padding=”|45px||45px|false|true” custom_padding_last_edited=”off|phone” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#576f8a” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_button button_url=”https:\/\/www.connectedcarecenter.com\/help-faq” url_new_window=”on” button_text=”Learn More” button_alignment=”left” _builder_version=”4.14.7″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#576f8a” button_border_color=”#576f8a” custom_css_main_element=”white-space: nowrap;” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#576f8a” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” theme_builder_area=”post_content”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.0″ _module_preset=”default” custom_padding=”80px||80px|||” global_colors_info=”{}” global_module=”2093″ theme_builder_area=”post_content”][et_pb_row _builder_version=”4.9.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.9.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n Thank You for your inquiry! Our team will reach out to you shortly.<\/p>\n While you wait for our team to reach out to you you can view our frequently asked questions:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”faq” _builder_version=”4.9.10″ _module_preset=”default” custom_padding=”||91px|||” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.8.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”|700|||on|||#576F8A|” link_font=”|700|||on||||” link_option_url=”https:\/\/mastertemplate.creativesolutionsinhealthcare.com\/wp-content\/uploads\/sites\/106\/2021\/04\/FAQ-Download-04-07-21.pdf” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n View Our FAQ Download >><\/strong><\/p>\n [\/et_pb_text][et_pb_toggle title=”What is your visitation policy?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n We are OPEN for visitation. We have a few guidelines for visitors so that we can provide a safe<\/p>\n environment for all:<\/p>\n We will continue to practice rigorous COVID-19 infection prevention. This includes: health screening for everyone who enters the home, hand hygiene, mandatory face coverings, PPE for our staff, enhanced cleaning and disinfection practices, resident and staff testing as required, and separate areas for COVID-19 care as needed.<\/p>\n You can read Texas Health and Human Services official rules for reopening on their website: https:\/\/apps.hhs.texas.gov<\/a>\u00a0<\/em><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What measures are you taking to protect residents from COVID-19?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” custom_padding=”||20px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n We have an extensive, infection and prevention control programs in place at our home to protect residents, their families and our staff. These efforts include health screening for everyone who enters the home, hand hygiene, mandatory face coverings, PPE for our staff, enhanced cleaning and disinfection practices, resident and staff testing as required, and separate areas for COVID-19 care as needed. Please see our COVID-19 Response Plan.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I take a personal tour of the home?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n Yes, please contact us to setup and tour.<\/p>\n We will schedule a time that works best for you. We understand nothing gives you peace of mind like experiencing a home\u2019s services firsthand. For your safety and the safety of our current residents and staff, we do require face coverings throughout the tour.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What is your White Glove Program?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n Our 3 White Glove Inspectors visit at minimum twice per year to ensure that the buildings are meeting our high standard of Creative Solutions Clean. The White Glove team reviews the building inside and out with a special focus on our kitchens. They grade on a scale from 0 -100. They identify opportunities for improvement and provide training and support to our skilled Environmental Services Supervisors.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What should I consider when looking for a home for my loved one?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n There are many things to consider when looking for a home for your loved one:<\/p>\n \u2022 <\/span>A safe and secure environment<\/p>\n \u2022 <\/span>Specific care needs that your loved one requires<\/p>\n \u2022 <\/span>Highest standards for cleanliness<\/p>\n \u2022 <\/span>A quality dietary program that offers healthy meals with fresh ingredients<\/p>\n \u2022 <\/span>An engaging and enriching activity program<\/p>\n \u2022 <\/span>Frequent communications between staff and families<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How do I know if my loved one needs to be placed in a nursing home?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n Your loved one may need a skilled nursing stay if they:<\/p>\n \u2022 <\/span>Cannot take care of themselves due to a physical, emotional or mental problem<\/p>\n \u2022 <\/span>Bathing, eating, and other personal needs become hard for the individual to take care of<\/p>\n \u2022 <\/span>Requires more care and attention than a caregiver can provide<\/p>\n \u2022 <\/span>Might wander away if not supervised by a caregiver<\/p>\n \u2022 <\/span>Discharged from the hospital and requires temporary skilled nursing care before returning home<\/p>\n or to a residential home<\/p>\n \u2022 <\/span>Was recommended to be placed in a nursing home by a doctor or other physician<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How do I pay for nursing home care?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]We work to provide creative solutions assisting you with paying for our services. Our staff can walk you through the process of obtaining Medicaid or Medicare funding. Our benefits are verified by subject matter experts with extensive knowledge in long-term and short-term care coverage. We will help you take full advantage of your unique plan benefits. We strive to make you aware of your coverage limits to advance, helping you make the best financial decisions for your care. Our goal is full financial transparency.[\/et_pb_toggle][et_pb_toggle title=”When is skilled care needed?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]\u2022 Transitional Care Following a Hospital Stay [\/et_pb_toggle][et_pb_toggle title=”What type of Virtual Visitation do you offer?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]We offer FaceTime, Google Duo, and Zoom calls. We can also connect you to your loved one by phone any time. To schedule your virtual visit, please call![\/et_pb_toggle][et_pb_toggle title=”Are there limits on when I can visit?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]We will work with you to ensure you\u2019re able to see your loved one as regularly as you would like. [\/et_pb_toggle][et_pb_toggle title=”How can show my COVID negative status for my Essential Caregiver visit?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]It is not required to show your status. However, our team will test you on site, free of charge. They will provide you with your results and keep a record for their files. Please note, visitors who cannot pass the home screening will not be able to continue their visit.[\/et_pb_toggle][et_pb_toggle title=”What can I expect during an Indoor Visit?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]One or more visitors can come inside of the home to see their loved one. All visitors must be able to To schedule or learn more, please contact us.[\/et_pb_toggle][et_pb_toggle title=”How can I participate in, or throw a Vehicle Parade?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]Please contact us! We will work with you to schedule a time for you (and your friends and family) drive by, wave, and spread cheer. These visits are only offered if approved by Texas Health and Human Services.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.14.7″ _module_preset=”default” background_color=”rgba(208,229,239,0.5)” global_colors_info=”{}” global_module=”2199″ theme_builder_area=”post_content”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_video src=”https:\/\/www.youtube.com\/watch?v=LHrbGidkZIE” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_video][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.14.8″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_align=”left” header_2_text_color=”#576F8A” header_2_font_size=”35px” custom_margin=”||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]Watch this video to learn more about the features of our new partnership with Connect Care Center. To answer any additional question you have about the portal you can visit their\u00a0website here<\/strong><\/u><\/a>. If you have a loved one who is at our facility you can request access by\u00a0filling out this form<\/strong><\/a><\/u>.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ Section” _builder_version=”4.14.7″ background_color=”#FFFFFF” custom_padding=”||40px||false|false” border_color_all=”#dee3e8″ border_width_top=”1px” locked=”off” global_colors_info=”{}” global_module=”2197″ theme_builder_area=”post_content”][et_pb_row _builder_version=”4.9.0″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.14.7″ _module_preset=”default” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#576F8A” header_2_font_size=”35px” custom_margin=”||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.14.7″ _module_preset=”default” header_3_text_align=”center” header_3_text_color=”#576F8A” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.9.0″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_blurb title=”Blood Pressure” image=”https:\/\/memtemplate.creativesolutionsinhealthcare.com\/wp-content\/uploads\/sites\/117\/2022\/02\/Creative-Solutions_Vital-Signs-1.svg” image_icon_width=”75px” _builder_version=”4.14.8″ _module_preset=”default” header_text_align=”center” header_text_color=”#576F8A” min_height=”150px” custom_css_blurb_title=”padding-top: 7px;||padding-bottom: 7px;” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][et_pb_blurb title=”Current Prescriptions” image=”https:\/\/memtemplate.creativesolutionsinhealthcare.com\/wp-content\/uploads\/sites\/117\/2022\/02\/Creative-Solutions_Current-Prescription-1.svg” image_icon_width=”75px” _builder_version=”4.14.7″ _module_preset=”default” header_text_align=”center” header_text_color=”#576F8A” min_height=”150px” custom_css_blurb_title=”padding-top: 7px;||padding-bottom: 7px;” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][et_pb_blurb title=”Current Medications” image=”https:\/\/memtemplate.creativesolutionsinhealthcare.com\/wp-content\/uploads\/sites\/117\/2022\/02\/Creative-Solutions_Current-Medications-1.svg” image_icon_width=”75px” _builder_version=”4.14.7″ _module_preset=”default” header_text_align=”center” header_text_color=”#576F8A” min_height=”150px” custom_css_blurb_title=”padding-top: 7px;||padding-bottom: 7px;” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_blurb title=”Resident Physicians and Contact Information” image=”https:\/\/memtemplate.creativesolutionsinhealthcare.com\/wp-content\/uploads\/sites\/117\/2022\/02\/Creative-Solutions_Resident-Physicians-1.svg” image_icon_width=”75px” _builder_version=”4.14.7″ _module_preset=”default” header_text_align=”center” header_text_color=”#576F8A” min_height=”150px” custom_css_blurb_title=”padding-top: 7px;||padding-bottom: 7px;” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][et_pb_blurb title=”Vital Signs” image=”https:\/\/memtemplate.creativesolutionsinhealthcare.com\/wp-content\/uploads\/sites\/117\/2022\/02\/Creative-Solutions_Vital-Signs-1.svg” image_icon_width=”75px” _builder_version=”4.14.7″ _module_preset=”default” header_text_align=”center” header_text_color=”#576F8A” min_height=”150px” custom_css_blurb_title=”padding-top: 7px;||padding-bottom: 7px;” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][et_pb_blurb title=”Care Plans” image=”https:\/\/memtemplate.creativesolutionsinhealthcare.com\/wp-content\/uploads\/sites\/117\/2022\/02\/Creative-Solutions_Care-Plans-1.svg” image_icon_width=”75px” _builder_version=”4.14.7″ _module_preset=”default” header_text_align=”center” header_text_color=”#576F8A” min_height=”150px” custom_css_blurb_title=”padding-top: 7px;||padding-bottom: 7px;” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_blurb title=”Immunizations” image=”https:\/\/memtemplate.creativesolutionsinhealthcare.com\/wp-content\/uploads\/sites\/117\/2022\/02\/Creative-Solutions_Immunizations-1.svg” image_icon_width=”75px” _builder_version=”4.14.7″ _module_preset=”default” header_text_align=”center” header_text_color=”#576F8A” min_height=”150px” custom_css_blurb_title=”padding-top: 7px;||padding-bottom: 7px;” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][et_pb_blurb title=”Diagnoses” image=”https:\/\/memtemplate.creativesolutionsinhealthcare.com\/wp-content\/uploads\/sites\/117\/2022\/02\/Creative-Solutions_Diagnoses-1.svg” image_icon_width=”75px” _builder_version=”4.14.7″ _module_preset=”default” header_text_align=”center” header_text_color=”#576F8A” min_height=”150px” custom_css_blurb_title=”padding-top: 7px;||padding-bottom: 7px;” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][et_pb_blurb title=”Physician Information” image=”https:\/\/memtemplate.creativesolutionsinhealthcare.com\/wp-content\/uploads\/sites\/117\/2022\/02\/Creative-Solutions_Physician-Info-1.svg” image_icon_width=”75px” _builder_version=”4.14.7″ _module_preset=”default” header_text_align=”center” header_text_color=”#576F8A” min_height=”150px” custom_css_blurb_title=”padding-top: 7px;||padding-bottom: 7px;” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.14.7″ _module_preset=”default” background_color=”#576F8A” global_colors_info=”{}” global_module=”2196″ theme_builder_area=”post_content”][et_pb_row _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.14.7″ _module_preset=”default” header_text_color=”#FFFFFF” header_2_font=”|700|||||||” header_2_text_align=”center” header_2_text_color=”#FFFFFF” header_2_font_size=”35px” custom_margin=”||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Can I see more than one resident\u2019s information?” open_toggle_text_color=”#666666″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” _builder_version=”4.14.8″ _module_preset=”default” title_text_color=”#666666″ global_colors_info=”{}” theme_builder_area=”post_content”]Absolutely. All you need is one login and you will be able to see multiple residents.\u00a0Request access here<\/strong><\/u><\/a>.[\/et_pb_toggle][et_pb_toggle title=”What can you see in the portal?” open_toggle_text_color=”#666666″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” _builder_version=”4.14.7″ _module_preset=”default” title_text_color=”#666666″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How do I gain access?” open_toggle_text_color=”#666666″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” _builder_version=”4.14.8″ _module_preset=”default” title_text_color=”#666666″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n First, request access here<\/strong><\/a>. Second, you will receive an email to create your account. <\/span>Thirdly, login here<\/strong><\/a> and get access to real-time health data on your loved one.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How do I get an account?” open_toggle_text_color=”#666666″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” _builder_version=”4.14.7″ _module_preset=”default” title_text_color=”#666666″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n To create an account, contact the facility where the stay occurred and ask if they are using Connected Care Center. If they are then they will be able to register your account.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Is there a cost?” open_toggle_text_color=”#666666″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” _builder_version=”4.14.7″ _module_preset=”default” title_text_color=”#666666″ global_colors_info=”{}” theme_builder_area=”post_content”]No. Connected Care Center is available to family and caregivers at no cost.[\/et_pb_toggle][et_pb_toggle title=”How do I log in?” open_toggle_text_color=”#666666″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” _builder_version=”4.14.7″ _module_preset=”default” title_text_color=”#666666″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n You can log into Connected Care Center by clicking the log in button found at the top of the home page.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What information is available?” open_toggle_text_color=”#666666″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” _builder_version=”4.14.7″ _module_preset=”default” title_text_color=”#666666″ global_colors_info=”{}” theme_builder_area=”post_content”]In accordance with the\u00a0<\/span>Cures Act<\/strong><\/span><\/a>, you can view information such as diagnosis, care plans, and lab test. For a complete list of what is available and how Connected Care Center is different from Clinical Chart\u00a0<\/span>click here<\/strong><\/a>.<\/span>[\/et_pb_toggle][et_pb_toggle title=”Is Connected Care Center secure?” open_toggle_text_color=”#666666″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” _builder_version=”4.14.7″ _module_preset=”default” title_text_color=”#666666″ global_colors_info=”{}” theme_builder_area=”post_content”]Your healthcare providers take great care to ensure your health information is kept private and secure, and so do we. Access to information is controlled through secure activation codes, personal usernames, and passwords.[\/et_pb_toggle][et_pb_toggle title=”The health information shown is not correct. What should I do?” open_toggle_text_color=”#666666″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” _builder_version=”4.14.7″ _module_preset=”default” title_text_color=”#666666″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n The information in Connected Care Center comes directly from your healthcare providers. If you think something does not look right, please contact the health provider organization directly.<\/span><\/p>\n [\/et_pb_toggle][et_pb_code _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n\n
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\n\u2022 Rapidly Declining Health
\n\u2022 Persistent or Non-Healing Wounds
\n\u2022 Stroke Recovery
\n\u2022 Joint Replacement Therapy (Hip, Knee or Wrist)
\n\u2022 Respiratory Care
\n\u2022 Diabetic Rehabilitation
\n\u2022 Palliative Care
\n\u2022 And Other Acute Medical Conditions[\/et_pb_toggle][et_pb_toggle title=”How do I choose the right community?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]The best way to know if a community is right for your loved one is to reach out to us directly. You can connect with our team by using the contact form or by calling us directly with the number provided on
\nthe website.[\/et_pb_toggle][et_pb_toggle title=”What is an \u201cEssential Caregiver\u201d?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]One of two designated visitors, who receive training on Personal Protective Equipment (PPE) that can meet privately, with a resident of any COVID status (unknown, positive, or negative).
\nThese designated visitors can be changed as needed. Both Essential Caregivers are allowed to visit with the resident at the same time.[\/et_pb_toggle][et_pb_toggle title=”What are the requirements for an Essential Caregiver Visit?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n\n
o We will provide this training on the first visit<\/li>\n
\nDepending on special circumstances, we may have some limitations on length of visits or time of day.
\nThese are to ensure that visits are comfortable and safe for all.[\/et_pb_toggle][et_pb_toggle title=”When can I come visit my loved one?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n\n
o All visits are by appointment only. This ensures that we can accommodate visitation
comfortably and safely for all of our residents.<\/li>\n
\npass our screening process which required, during which the resident and the visitors are both inside the home but within a booth separated by a plexiglass barrier. These visits are only offered if first approved by Texas Health and Human Services.
\nTo schedule or learn more, please contact us.[\/et_pb_toggle][et_pb_toggle title=”What can I expect during an Outdoor Visit?” _builder_version=”4.9.2″ _module_preset=”default” body_link_font=”|700|||on||||” global_colors_info=”{}” theme_builder_area=”post_content”]A personal visit between a resident and one or more personal visitors that occurs in-person in a
\ndedicated outdoor space. Physical and social distancing will be required throughout the visit. Our team will bring your loved one to and from the meeting space. Typically, our teams will provide comfortable seating options and refreshments to ensure that you and your loved one are comfortable. These visits are only offered if approved by Texas Health and Human Services.<\/p>\nWhat is Connected Care Center?<\/span><\/h2>\n
Full Transparency and Access to Your Loved One\u2019s Care<\/h2>\n
See all of their health information at glance in real-time from anywhere.<\/h3>\n
Frequently Asked Questions<\/h2>\n
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